Contact Information

Please select from below:

I would like assistance with...

> A general question and/or problem

First review our step-by-step instructions. If your question is still not answered, please the Duke Knowledge Base to search for your question or problem.

> Gaining access to SAP

Contact your department’s User Administrator.

> Finding out how to do something within SAP

- Regarding SAP Finanicals...

First review our step-by-step instructions. If your question is still not answered, University User's should contact Accounting Systems & Procedures at 684-2752 and Health System user's can contact there financial department.

- Regarding entering positions or for hiring, or position management...

First review our step-by-step instructions. If your question is still not answered, visit the Human Resources website, or call the HR Information Center (HRIC) at 684-5600.

- Regarding hire, staff change, personal data, leave of absence, termination or foreign national forms or i-forms...

First review our step-by-step instructions. If your question is still not answered, please refer to the FAQs, Tips & Tricks or call Corporate Payroll Services at 684-2642.

- Regarding purchasing...

First review our step-by-step instructions. If your question is still not answered, please contact Procurement Services at 681-5900.

> Software, printing, logging-in, user IDs and/or passwords

First contact your SAP User Administrator. If your question is still not answered, please contact the appropriate helpdesk:

• School of Medicine and Health System user's should contact the DHTS Helpdesk at 684-2243.
• University user's should contact the OIT Helpdesk at 684-2200.

> Locating training for SAP

Visit Learning SAP, or contact Administrative Systems Management at 668-0800.

Frequently Used Contacts

DHTS Help Desk (Health System, School of Medicine)	(919) 684-2243
OIT Help Desk (University)	(919) 684-2200
Accounting Systems & Procedures	(919) 684-2752
Corporate Payroll Services	(919) 684-2642
Human Resources Information Center (HRIC)	(919) 684-5600
SAP at Duke	r-3@duke.edu