International SOS Assistance gives peace of mind to travelers all over the world. One phone call connects you to the Intl SOS network for immediate help in any emergency. Services range from telephone advice and referrals to full-scale evacuation by private air ambulance. The Intl.SOS network of multilingual critical care and aeromedical specialists operates 24 hours a day, 365 days a year from Intl SOS Alarm Centers around the world. Your Intl.SOS membership is a valuable protection against unexpected difficulties that can arise when you are away from home.
International SOS provides you with worldwide quality health care and emergency assistance services 24 hours a day designed to supplement and integrate with Duke University services, procedures and policies. You should always attempt to activate Duke University on-site emergency contacts first, who will assist you. If they are not available, then proceed to contact International SOS.
International SOS provides you and your parents with peace of mind when you travel away from home on a Duke program. One phone call connects you to the International SOS network of multilingual specialists for immediate help in an emergency. International SOS services are designed to help you with medical, personal, travel, security information and legal referrals. Call International SOS at any time to speak with a physician or security specialist about simple or critical matters.
Carry the International SOS membership card with you at all times. It includes the telephone numbers of the three major worldwide International SOS Alarm Centers. In the event of an emergency, call one of the emergency phone numbers listed on the card.
In order to utilize any of the medical or travel services listed under contract, call any SOS Alarm Center from anywhere in the world by calling directly, calling collect or calling the toll-free number. To ensure a prompt response when calling, you should be prepared to provide the following:
Your name, location, age, sex, and nationality
The department with which you are associated (for example, student/employee on Study Abroad program in ______ ; doing research for _______ Dept.; DukeEngage program; etc.)
Your International SOS membership number (Found on your ISOS card)
The telephone number from which you are calling (in case you are disconnected)
Your relationship to the member (if the person calling is not yourself.)
Name, location, and telephone number of the hospital or clinic (when applicable)
Name, location, and telephone number for the treating doctor, and where the doctor can be reached (when applicable)
What if I have pre-trip questions about my travel destination or questions about the current status in that location?
In addition to calling the Alarm Center for any pre-trip questions you may have, you can access Country and Security Guides from the website.
Use your membership number as your member login. In addition to the information covered at the Pre-Departure Sessions and on-site orientation conducted by your program, the SOS comprehensive guides provide both medical, security and general travel advice, such as information on the standard of health care, how to pay for medical care, the availability of medications, safety of the blood supply, embassy/visa information, dialing code information, cultural etiquette and financial and voltage/plug information.
No, your membership is already active. Simply carry the card at all times while traveling on your Duke program. Whenever you need service, contact one of the emergency phone numbers listed on the back of the card. You do not need to report specific trip dates to International SOS each time you travel. However, you can create a personal on-line account with SOS into which you can save medical, family and emergency information. Unless you input your information into an account it will not be available for staff in the event of an emergency. Medical and personal information can only be accessed by an SOS doctor.
You have the option to sign up for Email Alerts. You can choose to sign up for medical and/or security alerts by logging on and signing up. Medical alerts are issued when there is an unusual health risk that, in the opinion of the SOS Medical staff, may negatively impact travelers or expatriates visiting a country. Security alerts are issued when SOS Security professionals have identified a security risk in a specific country.
You should first activate the on-site emergency support network for your location. If you are traveling, or in a situation where you cannot contact Duke University staff, you should then contact SOS. The International SOS Alarm Centers are listed on the back of your
Call the nearest International SOS Alarm Center for legal referrals. If you are in a situation where you require legal assistance, on-site staff should be informed of this immediately.
If you require a prescription that a local physician cannot obtain, or you need to replace lost, stolen or depleted medication, International SOS will, when permissible by local law, send the needed medication to you. (Additional Fees will apply)
In most cases, Duke University staff should be able to assist you via our on-call emergency staff. However, if you are in a situation or location where you cannot reach Duke staff, call the nearest International SOS Alarm Center. International SOS will immediately take steps to evaluate the care you are receiving and determine what actions must be taken to ensure your safe and speedy recovery. SOS will notify Duke University staff immediately if you have not already done so.
If you are hospitalized in an area where adequate medical facilities are not available, International SOS will obtain approval from Duke University to evacuate you to a medical facility capable of providing the required care. A physician supervises evacuations, and when necessary, a medical specialist or nurse will accompany you during the evacuation. An air ambulance will be used when required.
When your condition is stabilized and International SOS has determined that it is medically advisable to bring you home or to a facility near your permanent residence, International SOS will again obtain approval from Duke and arrange the repatriation under medical supervision.
After a line of credit is opened in your name, International SOS will guarantee and pay all costs associated with your medical care. You are responsible for the costs of medical care. This is why we require you to have international health insurance. International SOS will also medically monitor and evaluate your condition and ongoing medical expenses during your hospitalization. In situations where medical care is critical, by activating SOS you authorize medical care as necessary, and acknowledge that you will be billed for such care.
International SOS will render all assistance possible to the University to obtain clearances and arrange transportation for the return of mortal remains. In such an event, Duke University will be the point of contact for the family in this situation.
The SOS Security Division will assist Duke University in the event of threatening situations such as civil and/or political unrest, insurrections, revolution or similar situations by providing information, guidance and resources in the event personal safety and security can no longer be assured. Note that security evacuations are not guaranteed and may not be available in countries considered “Extreme” security risks by SOS (a list is available through the SOS website under Security Risk Ratings).
